How Demex builds world-class gate automation | Part 6 of 6

Demex gate automation is therefore designed to be as user-friendly as possible and comes with a comprehensive installation manual and clear instructions that guide the user through the entire installation process. The system is also configured to be compatible with different gate types and installation types, allowing for a customised solution to specific needs.

– Our automation can be fitted to a variety of gates, not just our own. In general, we try to carry out the installations ourselves to minimise the risk of incorrect installation. Should problems arise, we offer comprehensive support to ensure users get the help they need, Mr Golemovic adds:

– Support includes access to technical resources such as detailed manuals and troubleshooting guides, as well as direct customer support by phone or email. Demex also provides education and training for technicians and staff, ensuring that all users are well versed in the operation of the system and how to deal with common problems. 

The company also provides regular updates and enhancements to the system software to ensure continued efficiency and security. This also includes the possibility of remote support and updates to quickly fix software issues or improve system functionality.

Troubleshooting and recovery

A robust troubleshooting function is an important part of Demex gate automation, helping users to identify and resolve any issues that may arise. The system logs the last eight faults with detailed information on the time and which part of the system was affected. This logging makes it easier for technicians to quickly track down and fix problems, whether they are communication issues between the gates and the central unit or mechanical failures of motors or sensors.

If the system becomes severely misconfigured or if third-party components are installed, it may be necessary to reset the system to factory settings. This function erases all previous data and user information, and requires all settings to be reconfigured from scratch.

– It is important that this is done with great care and only when absolutely necessary, to avoid accidental loss of important configurations, emphasises Vlado Golemovic.

Executive summary

Demex gate automation offers a comprehensive and advanced solution for automatic gate control that combines high security, flexibility and ease of use. With features such as colour-coded visual signalling, adjustable communication speeds and comprehensive data management, the system is designed to meet the needs of both small and large installations.

Security is a high priority, with features such as in-built alert systems, password protection and robust security measures to protect both users and equipment. Sustainability is also central, with a focus on energy efficiency and long-term durability to minimise operating costs and environmental impact.

Installation and support are optimised to be as simple and efficient as possible, with clear instructions and comprehensive support resources ensuring users can get help when they need it.

– By offering a solution that combines advanced technology with user-friendly features and strong support, Demex gate automation stands as a leading choice for those looking for a reliable and efficient gate automation solution, concludes Vlado Golemovic.